In a recent series, Rolf Provan of Qualmet interviewed legal industry leaders and innovators that are bringing transparency to legal performance in their own unique way, including Sylvia Chen of Google and our own Michelle Knight. Michelle serves on the firm’s Google team and acts as the interface with Google to ensure that the firm is meeting and exceeding the relevant metrics Google has established for outside counsel and delivering extraordinary value to the client. Read the full article here.
In addition to being responsive to client requirements for performance, Young Basile has an established client feedback program to assess levels of satisfaction among its clients and to continuously improve service levels and value. Learn more about our client feedback program.